New client enquiries are time-critical and confidential. AlwaysAnswer answers every call with the professionalism your practice demands — and captures the intake details your team needs.
When someone calls a law firm for the first time, something has usually just happened — a relationship has broken down, a dispute has escalated, an offer needs urgent review. They are stressed, motivated, and calling more than one firm. The practice that answers professionally and captures their details wins the client; the one that goes to voicemail rarely hears from them again.
Yet most small and mid-sized NZ firms have no after-hours coverage at all, and during the day reception juggles calls against everything else. The result is a quiet, steady leak of new matters to whichever competitor picked up the phone.
Family law, employment and urgent commercial matters don't arise 9-to-5. Evening callers reach voicemail — then call the next firm.
Front desk handles couriers, clients in reception, and three phone lines. Something always gives, and it's usually a caller.
A name and number isn't enough. Useful intake captures matter type, urgency, opposing parties and how they found you.
A rushed or missed call undermines the professionalism the rest of your practice works hard to project.
Yes. It captures intake information only — it never gives legal advice — and data is handled securely in line with the NZ Privacy Act 2020. Your intake summaries go only to the addresses you nominate.
Yes. Existing clients can be routed to their matter contact or logged with their file reference, while new enquiries go through your intake flow.
It captures opposing-party names as part of intake so your team can run conflict checks before the callback — the AI itself makes no legal judgements.
You define the triggers — court deadlines, employment dismissals, urgent injunctions — and matching calls escalate by SMS to your nominated duty lawyer immediately.
Book a free 20-minute demo — we'll show you the AI handling a real law firm call, and have you live within 48 hours.
No pressure. No obligations. NZ based & operated.