Privacy Policy

Last updated: 5 June 2026

AlwaysAnswer ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our AI receptionist services. We comply with the New Zealand Privacy Act 2020.

1. Information We Collect

We may collect the following information:

• Contact details you provide via our forms — name, business name, email address, phone number, and industry.
• Call data processed through our AI receptionist service on behalf of our business clients, including caller details and call content, where applicable.
• Usage data such as your IP address, browser type, and pages visited, collected automatically to improve our website.

2. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide our services;
• Set up, configure, and operate your AI receptionist;
• Send you relevant information about our services (you can opt out at any time);
• Improve our website and offerings.

3. Sharing Your Information

We do not sell your personal information. We may share data with trusted third-party providers who help us deliver our services (such as voice technology and hosting providers), bound by confidentiality obligations. We may disclose information where required by law.

4. Data Storage & Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. While no system is completely secure, we work to safeguard your data and retain it only as long as necessary.

5. Your Rights

Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you, and to request corrections. To do so, contact us at info@alwaysanswer.co.nz.

6. Cookies

Our website may use cookies and similar technologies to improve your experience and analyse site usage. You can control cookies through your browser settings.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date shown above.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

AlwaysAnswer
Email: info@alwaysanswer.co.nz
Phone: +64 9 886 7370